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FirstGov for Seniors
Strategic Plan
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The senior citizen population is the fastest growing demographic group in
the United States. Members of the
"baby-boom" generation, the generation born after World War II,
will begin to retire in large numbers in around 2010. Baby boomers are
already contacting federal agencies to apply for disability and veterans’
benefits. The unprecedented demand for services by this group is one of
government's most pressing concerns in the new millennium. An Internet
website geared specifically toward seniors provides an outstanding
opportunity to help meet those demands.
FirstGov for Seniors
is one of several projects created at
the direction of the National Partnership for Reinventing Government (NPRG).
Access America is Vice President Gore's project to get Americans connected
to government services via the Internet. The
Social Security Administration (SSA) agreed to create, host and maintain
AAS as a service especially geared toward senior
citizens.
Many of the services provided by FirstGov for Seniors
can be
replicated in the private sector. However there are compelling reasons for
the government to provide portal services within the federal sphere:
 | Government is a trusted source of information;
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| Government is less likely to restrict information or promote
information that is biased by a commercial interest; |
| Government will not track usage; and
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| Government would be more likely to support information presentation
on lesser-used programs and not select strictly on the basis of user
demand. |
The Strategic Plan
for the FirstGov for Seniors (AAS) web site focuses on the reasons for
the development and creation of the web site and provides the background,
vision and goals that will make this site valuable to all citizens. It also
provides a glimpse at the projects planned around this website that we hope
will have great value for the seniors citizens of the United States. You can view this document in either web
format or you can download
the Word document for printing. Please send your comments via
e-mail to seniors@ssa.gov. |
We also conducted a
study for our proposed Service
Locator, which we decided not to undertake. The study may be viewed
if you have Word installed on your PC. |
